Over 2.2 million hours of care provided

NDIS-funded in-home disability support in Sydney & NSW

Maintain your way of life at home with flexible support, funded by the NDIS – from a few hours a week to more regular help – while you stay in control of your plan and your routines.

Over 2.2 million hours of in-home care delivered for Sydney families │ Available 24/7 │ Same-day start often possible │ No set-up or exit fees – grounded in integrity, compassion and reliability

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Call 02 9343 0880
Happy child with Down syndrome covered in paint enjoying creative arts activities, representing specialized home-based assistance for children.

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What are NDIS services and NDIS service providers?

The National Disability Insurance Scheme (NDIS) funds support to help people with a disability live more independently, safely and on their own terms – at home and in the community.

An NDIS service provider is an individual or organisation that delivers these supports. All providers must follow the NDIS Code of Conduct.

Care For Family provides practical support at home that can be funded through the NDIS, helping you use your plan for day-to-day life where you live.

Woman in wheelchair preparing a healthy meal in her kitchen with the assistance of a friendly in-home support worker.

Who our NDIS-funded supports are for

We provide day-to-day support at home that can be funded by the NDIS for people with an NDIS plan (plan-managed or self-managed) who would like practical help with personal care, household tasks, getting to appointments, or staying connected with their community.

This helps keep your supports in line with NDIS requirements and what’s been agreed in your plan.

Supporting your connections

We work closely with family members and friends who are helping to organise care and want their loved one to stay safely at home for as long as possible. 

We support people across Sydney & NSW – from the Eastern Suburbs and Inner West through to the Northern Beaches, Sutherland Shire and beyond – in their own home or supported accommodation.

Your registered provider is the source of truth for approvals, pricing schedules, and any means-tested contributions. If anything changes — for example, a new short-term pathway is approved after a hospital stay — we adjust your roster quickly and keep your provider updated.

NDIS-funded supports we can provide at home

Care For Family can provide support at home that may be funded through your NDIS plan in the following areas:

Support worker assisting a teenage boy in a wheelchair with choosing clothes and dressing in his bedroom, part of daily personal activities.

Daily personal activities

Help with showering, dressing, grooming, toileting, eating and other day-to-day tasks so that you can live safely and comfortably at home.

 

Caregiver using a patient hoist to safely transfer a young man from his wheelchair to a beanbag, demonstrating high-intensity personal support at home.

High-intensity personal activities

More complex personal care, such as assistance with feeding tubes, transfers or complex health routines, following your care plan and any clinical instructions.

Woman in wheelchair laughing while sorting laundry with the help of an in-home care provider, illustrating support with domestic tasks.

Household tasks

Support with cleaning, laundry, meal preparation and other domestic tasks that are difficult or unsafe to manage on your own.

Qualified community nurse checking blood pressure for a woman with Down syndrome in her living room, ensuring health monitoring at home.

In-home nursing

Wound management and post-surgical care at home.

Man in a wheelchair enjoying a coffee while exploring a local market with his support worker, fostering social and community connection.

Social and community participation

A support worker to accompany you to appointments, social activities, community groups or hobbies, helping you stay connected and engaged.

Man in a wheelchair smiling in a shared living environment while housemates and support staff prepare a meal together in the background.

Group or shared living supports

Support for people living in shared or group arrangements, helping everyone follow routines, stay safe and share tasks fairly.

How we help you with your NDIS plan

The NDIS can sometimes feel confusing, especially when you’re also managing work, family and appointments. It’s not always clear which providers you can use, or how to make the most of your funding.

We’ll talk this through with you, step by step. We listen to what day-to-day life looks like at home, look at how your plan is set up, and then suggest supports that may fit within your budget.

We also keep in touch with your family and your support coordinator or plan manager, so everyone understands what supports are in place and how they’re working.

How our in-home NDIS support works

Getting started should feel simple. Here’s what usually happens when you contact us:

      Talk to our care team: Call us or request a callback to tell us a little about your situation, goals and how your NDIS plan is managed.

      Initial conversation or home visit: We arrange a free phone call or home visit to understand your needs, routines and funding (plan-managed or self-managed), and to discuss what supports might fit within your plan.

      Agreeing on your support at home: We’ll support you in your decision on the type of help you’d like, including the days and times that suit you. We do our best to match you with a small, consistent team of care workers and nurses.

      Support starts at home: Your team begins visiting at the agreed-upon times. We monitor how things are going and encourage you and your family to stay in regular communication with us so we can help adjust your care as your needs change over time.

      We will maintain regular contact with your support coordinator or plan manager to ensure supports are working at home and keep everyone in the loop.

      Young man with Down syndrome in a wheelchair reviewing his NDIS plan on a tablet with his mother and a support coordinator at home.

      The values that guide your NDIS support

      At Care For Family, our values guide who we hire, how we communicate and every visit to your home.

      • Integrity – We tell you the truth, even when it’s hard. We’re upfront about what we can and can’t do within your NDIS funding. There are no set-up or exit fees, and if something goes wrong, we explain what happened and how we’ll put it right.
      • Compassion – We see the person, not just the task list. We match you with support workers and nurses who take time to listen, build rapport and respect your routines, culture and preferences – not just “get through the jobs”.
      • Collaboration – We work together around you. We stay in touch with you, your family and (if you have them) your support coordinator or plan manager, so everyone understands what supports are in place and how they’re working.
      • Excellence – We keep our standards high. We insist on careful recruitment, checks and ongoing training, and we regularly check in to make sure your support still feels right for you.
      • Reliability – We do what we say we will do. Families rely on us to turn up when we say we will, keep you informed if plans need to change, and be there on the phone 24/7 when you need to talk to a real person.

      Why families choose Care For Family for NDIS-funded support

      When you’re choosing a provider, you’re looking for more than just a name on a list. Families and NDIS participants often tell us they chose Care For Family because:

      We focus on support at home: Help with daily tasks, personal care, nursing and getting out into the community – the practical support that keeps life going day to day.

      We aim for familiar faces: Wherever we can, we build a small team of support workers and nurses around you, so you’re seeing people you know and trust.

      We’re flexible: From a few hours a week to more regular support, we adjust with you as things change, and we’re honest about what we can offer.

      We act with integrity: There are no setup or exit fees, and we explain our rates, schedules, and agreements in straightforward terms so you know what to expect.

      We also work closely with support coordinators and plan managers, making it easier to integrate our supports into your existing plan and keep everything running smoothly.

      Young woman with Down syndrome high-fiving her support worker on the porch before heading out for community participation activities.

      Availability and coverage

      • Minimum visit: 60 minutes
      • After-hours, weekends and public holidays: yes
      • Live-in / 24-hour care: available (when your provider approves it)
      • Service area: Sydney & NSW

      Take the next step with in-home NDIS support

      You don’t have to figure this out alone. Whether you’re a family member, an NDIS participant or a support coordinator, our team can help you turn an NDIS plan into practical, respectful support at home.

      As long-term experts in in-home disability support funded by the NDIS, we’ve helped thousands of people stay safely at home across Sydney & NSW, and we’re trusted by families, coordinators and local services alike.

      Request a free NDIS support callback Or call our care team on 02 9343 0880.

      Our care workers

      • Valid national police checks held
      • References and qualifications verified
      • Matched to your needs
      • Hand-picked familiar care teams

      Fully insured

      • Professional indemnity
      • Public liability
      • Cyber insurance
      • Workers compensation

      Our team values

      • Integrity
      • Compassion
      • Collaboration
      • Excellence
      • Reliability

      Frequently asked questions

      Have a quick question? Start here. If your answer is not covered, call us — we will explain how it works for your situation and liaise with your registered provider if needed.

      What is an NDIS service provider?

      An NDIS service provider is a person or organisation that delivers supports funded by the National Disability Insurance Scheme. Providers might offer everyday help at home, nursing, therapies or community access. Care For Family is a family-run provider of in-home supports, helping people live safely and comfortably in their own homes across Sydney and NSW.

      Can I use Care For Family if my NDIS plan is plan-managed or self-managed?

      Yes. We work with both plan-managed and self-managed NDIS participants. For plan-managed clients, we invoice your plan manager directly. For self-managed clients, we provide clear invoices so you can claim through the NDIS portal. We can also talk through how our supports fit into your plan if that would be helpful.

      Can I use Care For Family if my NDIS plan is NDIA-managed?

      Most NDIS plans that are managed by the National Disability Insurance Agency (NDIA) can only use registered NDIS providers. Care For Family currently supports people whose plans are plan-managed or self-managed. If your plan is NDIA-managed and you’d like to work with us, you can talk with your planner or support coordinator about whether changing how your plan is managed is right for you.

      What NDIS-funded supports can I get at home with Care For Family?

      We provide supports at home that may be funded by your NDIS plan, including help with personal care, household tasks, community nursing, social and community participation, and support in shared living arrangements. This might be a few hours a week or more regular help, depending on your needs and your plan.

      How much do supports cost with Care For Family under the NDIS?

      Our supports are billed in line with the current NDIS Pricing Arrangements for the relevant support type and time of day. There are no set-up or exit fees. Before you start, we’ll explain our rates, how they fit within your plan, and whether any out-of-pocket costs may apply, so you can make an informed choice.

      How quickly can NDIS-funded support start with Care For Family?

      In many cases, we can start within days, and sometimes on the same day if the need is urgent. We’ll be upfront about our capacity, help you prioritise your most important supports, and then build up to a regular routine at home.

      Will I see the same support workers each visit?

      Wherever possible, we build a small, consistent team of support workers and nurses around you. This helps you feel safe and understood, and avoids constantly having to “train” new people. Sometimes we may need to send someone different, for example, due to illness or leave, but we keep changes to a minimum and always introduce new staff properly.

      Do you offer NDIS-funded support on weekends, nights and public holidays?

      Yes. We can provide support during the day, overnight and on weekends, and we can often cover public holidays if this is part of your plan. Rates may differ depending on the day and time, in line with NDIS pricing. We’ll explain this clearly when we design your support plan and service agreement.

      How do I switch NDIS providers to Care For Family?

      Switching providers is usually straightforward. First, check the notice period in your current service agreement. Then contact our team for a chat. We’ll help you plan the timing, set up a new service agreement, and coordinate with your support coordinator or plan manager so there are no gaps in your in-home support.

      How do you work with NDIS support coordinators and plan managers?

      We aim to make your job easier. We respond promptly to enquiries and referrals, connect supports clearly to the right NDIS categories, and provide timely, accurate invoices for plan-managed and self-managed participants. When you need updates or information, our team can share clear notes about how supports are being used at home.

       

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